My first priority as your Clerk and Treasurer is to provide the highest quality customer service. As a government agency, we hold a unique position as a service monopoly. I take that burden seriously and stress customer service on a daily basis. We implemented comment cards and have utilized the feedback we received to enhance our customer’s experience. We began emailing property tax reminders to those requesting the service. We also contracted with a vendor to provide our customers with the ability to purchase auto insurance and title bonds from a self-service kiosk in our lobby.
Most significantly, we are developing an electronic queue system that we are expecting to implement in the summer of 2017. This electronic queue system will allow our customers to enter the queue from anywhere with internet access. After receiving your place in line, you will receive text or email updates regarding your expected service time. If you are running late, you can even bump yourself back in line. Although we can’t eliminate your wait, we can give you the freedom to wait wherever it is convenient for you.
To offer your ideas, please email us at firstname.lastname@example.org and include the name of the issue in the subject line.